Terms of Service
The French version of this document is the authoritative version. This English translation is provided for convenience only.
This document has been prepared with care but does not constitute legal advice — review by a qualified legal professional is recommended before going live.
1. Publisher and legal information
The service “Subtraq”, available at subtraq.co, is published by GAM Communication LLC, a single-member limited liability company formed in the State of Wyoming, United States, filing number 2026-001871449 (federal tax number EIN 30-1478704), address 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States.
Publication director: the legal representative of the publisher.
Contact: contact@subtraq.co.
Hosting: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany — data is hosted within the European Union.
The publisher is established outside the European Union. Data remains hosted in Germany; what this means for your personal data is set out in the privacy policy.
2. Scope of the service
Subtraq is a short link tracking service with full-funnel attribution. An agency creates parent links (one destination per campaign) and sublinks (one short link per placement — post, story, ad, newsletter, etc.). Each click is recorded; via an SDK on the end client’s site, the click can be tied to an identified lead and then to a sale.
Data is organised into client spaces: each of the agency’s clients has a dedicated, isolated space. The agency sees everything; a client can be given read-only access or a shareable report.
The service includes:
- creation and management of short links (with custom short domains);
- tracking of clicks, identified leads and attributed sales;
- analytics dashboards per client space;
- a REST API, MCP endpoint and agent skill for automation;
- shareable reports via revocable signed tokens.
3. Access and account
Access requires creating an account. Sign-in is via a one-time code sent by email (OTP — no password to remember or manage). Sign-in via Google OAuth is available if enabled.
The service is intended for professionals or people acting in a professional capacity. You are responsible for the confidentiality of your session and all actions taken from your account. Report any unauthorised use immediately to contact@subtraq.co.
4. User commitments
You agree to:
- only track campaigns you are responsible for and for which you have informed your own visitors that tracking is in place, in accordance with the GDPR;
- not attempt to circumvent quotas or disrupt the service (abusive automation, intrusion);
- not use the service for unlawful purposes or to harm third parties;
- inform your own visitors of the tracking in place and comply with your own GDPR obligations as data controller towards them;
- report any security anomaly to contact@subtraq.co.
5. Plans, pricing and quota behaviour
5.1 Plans
| Plan | Monthly | Annual | Client spaces | New links / mo | Tracked clicks / mo |
|---|---|---|---|---|---|
| Free | $0 | — | 2 | 10 | 3,000 |
| Solo | $15 | $150 (2 months free) | 3 | 200 | 20,000 |
| Pro | $39 | $390 (2 months free) | 15 | 1,000 | 100,000 |
| Business | $99 | $990 (2 months free) | Unlimited | Unlimited | 500,000 |
Prices in US dollars (USD). Members, links, sublinks, reports and API keys are unlimited on all plans.
5.2 Over-quota behaviour — commitment
When the monthly click quota is reached: redirects continue to work without interruption. No client link becomes inactive because of a quota limit. This is a design commitment: a broken client link is unacceptable.
Only counting pauses until the first day of the next month. Clicks beyond the quota are not recorded or billed.
5.3 Bot policy — commitment
Bots are detected and flagged (isBot = true). We never delete bot clicks — we label them. Dashboards show human clicks by default (toggle available). The detection rules are published in our documentation. No silent filtering. Bot clicks do not count towards the monthly quota.
5.4 Subscription and billing
Subscriptions renew automatically (monthly or annually) and are paid by credit card via Stripe. Cancellation takes effect at the end of the current period; no further charge is made.
5.5 Taxes
Prices are shown in US dollars (USD) and are exclusive of tax. The publisher is established in the United States, so any tax due depends on your country and status: a business established in the European Union that supplies a valid VAT number is in principle covered by the reverse charge (you account for the tax in your own country). The exact amount and the applicable wording appear on the invoice issued at each billing date.
For sales within the European Union, tax follows the customer’s country, not the publisher’s. If you are a business established in the EU and you provide a valid VAT number, no tax is added to the price: you account for it yourself in your own country, and your invoice carries the wording “Reverse charge”. In every other case, the VAT of the country where you are established is added to the listed price, at the rate applicable there, and is shown separately on the invoice. The publisher, established in the United States, declares and remits that tax through the European One Stop Shop scheme open to businesses established outside the Union (the “non-Union scheme”), filed with the French tax authority, which then passes it on to each Member State concerned.
Outside the European Union, any applicable tax is determined under the rules of the billing country and appears on the invoice where relevant.
6. Availability and limitations
The service is provided on a best-efforts basis.
Redirects are served from the Cloudflare edge network with a local copy of the link directory. They continue working even if our application server is temporarily unavailable.
The dashboard, API and SDK depend on the application server and may be temporarily unavailable during maintenance. We aim to announce planned maintenance in advance.
7. Intellectual property
The service, the “Subtraq” trademark, its interface, texts and code are the exclusive property of the publisher. No licence is granted by using the service.
The data you create (links, client spaces, configurations, reports) belongs to you. You can export it from the interface and request its deletion at any time.
8. Cancellation and account deletion
You can cancel your subscription at any time from the Billing page. Cancellation takes effect at the end of the current period; the account then reverts to the Free plan.
You can delete your account from your settings. All associated data will be deleted within 30 days, except billing records, which the publisher keeps for as long as its accounting and tax obligations require — the retention period is stated in the privacy policy.
The publisher may suspend or close an account in the event of a serious breach of these terms (abuse, harm to third parties, persistent non-payment), after notification by email.
9. Changes to these terms
Any material change will be notified by email or in the application at least 30 days before it takes effect. Continued use of the service constitutes acceptance; otherwise you may cancel free of charge.
10. Liability
The publisher’s liability is limited to the amounts paid under the subscription over the twelve preceding months. Indirect damages, loss of profit, loss of revenue and damages resulting from the unavailability of third-party sources are excluded.
11. Applicable law and disputes
These terms are governed by French law. This is the publisher’s choice, permitted by the European regulation on the law applicable to contracts (Rome I). It cannot deprive you of the protection afforded by the mandatory rules of the country where you live.
In the event of a dispute, an amicable resolution will be sought first by writing to contact@subtraq.co. Failing agreement, jurisdiction is determined by the ordinary rules: nothing in these terms imposes a particular court on you, and if you live in the European Union you keep the ability to bring proceedings before the courts of your country where the law allows it.
Please note: because the publisher is a US company, enforcing a decision handed down in Europe may require a recognition procedure in the United States.